Shipping Policy and Payment Methods

Payment Methods accepts most major credit cards such as Visa, MasterCard, American Express.

Shipping Fee

Free shipping on any order for Standard shipping.There maybe some extra cost if you choose Expedited shipping.

How long will it take for your order to arrive?

We know you are excited to receive your new product quickly, and we will process your order within 1-2 days after your payment is completed. But we are asking our customers to allow 3-10 business days for their orders to be delivered. In special cases, delivery time is unknow. After the shipment, we will inform our customers of the logistics information for inquiry. The estimated delivery time is for reference only. It could be earlier or later.

COVID-19 Or Other Force Majeure Facotors Shipping Delays

COVID-19 Or Other Force majeure facotors Shipping Delays
Due to the current COVID-19 pandemic or other force majeure facotors that may be encountered, shipping is taking longer than usual. We appreciate your patience during this time.

If you have any questions regarding the status of your order, you can email us at or Rooftree social media account.

All purchases through are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

Can the order be shipped to other countries?

Currently we only support delivery within the US, not to other countries.

If you have any questions regarding the deliverable country, you can email us at or Rooftree social media account.

Delivery Address

A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to Rooftree as undeliverable. When the carrier returns an undeliverable package to Rooftree, please contact Rooftree to make arrangements for reshipment.